Refund policy

Your satisfaction is extremely important to us.
If you are unhappy with your purchase, we’d like to hear about it and help resolve the issue.
Please contact us directly through Email info@pippinstea.com or phone 416-694-7772 to discuss and make appropriate arrangements.
If you just placed your order and want to cancel it, we are here to help.
We can cancel your order if it has not left the shop.
Please reach out to us immediately through Email info@pippinstea.com or phone 416-694-7772 to cancel unshipped order.
Once you have received your delivery, please inspect the product(s) and inform us within 5 days of receipt if anything is missing or has been damaged in transit.
We will refund or replace any item that arrives damaged. Please contact our customer team for more info on how to proceed through Email info@pippinstea.com or phone 416-694-7772.

If you are not happy with your item, you may return your non-damaged and unused Pippins purchase in its original packaging within 14 days for credit towards future purchase.
You are responsible for shipping charges associated with returning a non-damaged item and original shipping charges are non refundable. Please contact our customer team for more info on how to proceed through Email info@pippinstea.com or phone 416-694-7772.

If your order has been returned to the shop due to failed delivery attempts and you want to cancel the order, you will be refunded the full merchandise order value minus costs for shipping & returning the product do the shop.
Pippins Tea Company Inc. is not responsible for items lost or damaged during return shipping. International returns may be subject to customs, tax or duty charges at the Canadian border and will be the responsibility of the purchaser.

We reserve the right to refuse returns on items that are not in new condition or apply a damage fee of up to 100%. If you are making a return, you must pack the items securely in their original product packaging to help eliminate damage during shipping.

Non refundable, non returnable.
Perishable goods such as food; cookies, candy, chocolate, jams, syrups, packaged tea and loose leaf tea cannot be returned.